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This degree thesis is the result of a project for the software sales department of the French company FITEC. When marketing a product intended for education professionals, it has to have a permanent control over customers. That means that a tool to provide information and products they already own and the trade interactions with them is necessary. It must also be able to quickly generate quotes. This tool has to be accessible from any computer at any time. So far, FITEC's commercials use a single database that collects information from customers and the products they have. The database can only be accessed from a computer program that was developed for Windows XP. To keep track of contacts they have with their customers, the commercials fill an Excel table. The main problems posed by this way of working are: having to copy several times the same information, lack of compatibility database of current customers with new operating systems, and complexity for managers to keep track their teams. To solve this problem a web application has been developed, which allows commercials to have an automatic control of their customers It is also connected to the company's central billing software. This project has included writing the notebook specifications, developing a first operating pre-production version of the CRM with its connector, and some test cases. Although the new software has not bee into production yet due to the large number of ongoing projects, it will go soon into production phase.
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