Purpose – To determine the impact of organizational forgetting on knowledge-intensive firms and the circumstances in which the loss of distinctive knowledge takes place.
Design/methodology/approach – The empirical research consisted of a qualitative proposal based on two case studies in Higher ducation involving situations of organizational forgetting.
Findings – A framework for conceptualising organizational forgetting. Moreover, the results of the case study analysis include a categorization of organizational forgetting and a set of propositions about their causes.
Originality/value – Scientific research on knowledge management has focused on the processes of knowledge creation, use and transfer, but has devoted little attention to the processes of knowledge degradation and destruction.
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