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Rotational allocation of tasks to multifunctional workers in a service industry
dc.contributor.author | Corominas Subias, Albert |
dc.contributor.author | Pastor Moreno, Rafael |
dc.contributor.author | Rodríguez, Ericka |
dc.contributor.other | Universitat Politècnica de Catalunya. Institut d'Organització i Control de Sistemes Industrials |
dc.date.accessioned | 2009-12-04T11:13:44Z |
dc.date.available | 2009-12-04T11:13:44Z |
dc.date.created | 2006-09 |
dc.date.issued | 2006-09 |
dc.identifier.citation | Corominas, A.; Pastor, R.; Rodríguez, E. "Rotational allocation of tasks to multifunctional workers in a service industry". International Journal of Production Economics, 2006, Vol. 103, No. 1, p. 3-9. |
dc.identifier.issn | 0925-5273 |
dc.identifier.uri | http://hdl.handle.net/2117/6082 |
dc.description.abstract | This paper deals with the assignment of tasks to the members of the multi-functional staff (each worker is able to perform a given subset of types of tasks) of a work centre, during each period (e.g. 1 h) into which the planning horizon (e.g. 1 shift or 1 week) can be divided. For each type of task to perform, all workers who can perform the task do so at equal worker efficiencies. There are constraints that, if possible, should be respected. The objective is that the percentage of working time dedicated by each worker to each type of task be as close as possible to reference values. The problem is modelled as a sequence of assignments, in which appropriate values for the cost matrix depend on the results of the previous assignments. The obtained results are satisfactory: the solutions meet the constraints, the scheduled percentages steadily approach reference values and the calculation times are very short. Therefore, the work presented constitutes a potential tool for assigning tasks to multi-functional workers in the service industry. |
dc.format.extent | 14 p. |
dc.language.iso | eng |
dc.publisher | Elsevier |
dc.subject | Àrees temàtiques de la UPC::Economia i organització d'empreses::Direcció d'operacions |
dc.subject.lcsh | Manpower planning |
dc.subject.other | Manpower planning |
dc.subject.other | Job rotation |
dc.subject.other | Heuristics |
dc.subject.other | Assignment problem |
dc.subject.other | Planificación de la mano de obra |
dc.subject.other | Planificació de ma mà d'obra |
dc.subject.other | Rotación de tareas |
dc.subject.other | Rotació de tasques |
dc.subject.other | Heurísticas |
dc.subject.other | Heurístiques |
dc.subject.other | Problema de asignación |
dc.subject.other | Problema d'assignació |
dc.title | Rotational allocation of tasks to multifunctional workers in a service industry |
dc.type | Article |
dc.subject.lemac | Producció -- Planificació |
dc.contributor.group | Universitat Politècnica de Catalunya. EOLI - Enginyeria d'Organització i Logística Industrial |
dc.description.peerreviewed | Peer Reviewed |
dc.relation.publisherversion | http://dx.doi.org/10.1016/j.ijpe.2005.05.015 |
dc.rights.access | Open Access |
local.personalitzacitacio | true |
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