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gSLM: the initial steps for the specification of a service management for federated e-infrastructures

dc.contributor.authorSerrat Fernández, Juan
dc.contributor.authorSzepieniec, Tomasz
dc.contributor.authorBelloum, Adam S.Z.
dc.contributor.authorRubio-Loyola, Javier
dc.contributor.authorAppleton, Owen
dc.contributor.authorSchaaf, Thomas
dc.contributor.authorKocot, Joanna
dc.contributor.otherUniversitat Politècnica de Catalunya. Departament d'Enginyeria Telemàtica
dc.date.accessioned2015-04-17T18:35:04Z
dc.date.created2014
dc.date.issued2014
dc.identifier.citationSerrat, J. [et al.]. gSLM: the initial steps for the specification of a service management for federated e-infrastructures. A: International Conference on Research and Pratical Issues of Enterprise Information Systems. "Proceedings of the 16th International Conference on Information Integration and Web-based Applications & Services (iiWAS2014) and the 8th International Conference on Research and Pratical Issues of Enterprise Information Systems (CONFENIS 2014)". Hanoi: Association for Computing Machinery (ACM), 2014, p. 529-536.
dc.identifier.isbn978-1-4503-3001-5
dc.identifier.urihttp://hdl.handle.net/2117/27450
dc.description.abstractThis paper presents a methodology used to create a site independent assessment process of the capabilities of service management systems in federated e-infrastructures that can contribute to introduce or improve service management in these application domains. Based on ISO/IEC 20000 concepts it consist of an actors and relationships model, a set of management processes with their corresponding requirements and a capability model that all converge in an easy to use assessment tool. The methodology has been evaluated through its adoption in an existing federated e-infrastructure
dc.format.extent8 p.
dc.language.isoeng
dc.publisherAssociation for Computing Machinery (ACM)
dc.rightsAttribution-NonCommercial-NoDerivs 3.0 Spain
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/3.0/es/
dc.subjectÀrees temàtiques de la UPC::Informàtica::Sistemes d'informació::Emmagatzematge i recuperació de la informació
dc.subjectÀrees temàtiques de la UPC::Economia i organització d'empreses
dc.subject.lcshInformation storage and retrieval systems
dc.subject.lcshInformation technology -- Management
dc.subject.otherIT Service Management
dc.subject.othere-Infrastructures
dc.subject.otherActors Model
dc.subject.otherCapability Model
dc.subject.otherManagement Processes.
dc.titlegSLM: the initial steps for the specification of a service management for federated e-infrastructures
dc.typeConference report
dc.subject.lemacInformació -- Sistemes d'emmagatzematge i recuperació -- Direcció i administració
dc.subject.lemacTecnologia de la informació -- Gestió
dc.contributor.groupUniversitat Politècnica de Catalunya. MAPS - Management, Pricing and Services in Next Generation Networks
dc.identifier.doi10.1145/2684200.2684360
dc.description.peerreviewedPeer Reviewed
dc.relation.publisherversionhttp://dl.acm.org/citation.cfm?id=2684360
dc.rights.accessRestricted access - publisher's policy
local.identifier.drac15340819
dc.description.versionPostprint (published version)
dc.date.lift10000-01-01
local.citation.authorSerrat, J.; Szepieniec, T.; Belloum, A.; Rubio-Loyola, J.; Appleton, O.; Schaaf, T.; Kocot, J.
local.citation.contributorInternational Conference on Research and Pratical Issues of Enterprise Information Systems
local.citation.pubplaceHanoi
local.citation.publicationNameProceedings of the 16th International Conference on Information Integration and Web-based Applications & Services (iiWAS2014) and the 8th International Conference on Research and Pratical Issues of Enterprise Information Systems (CONFENIS 2014)
local.citation.startingPage529
local.citation.endingPage536


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