gSLM: the initial steps for the specification of a service management for federated e-infrastructures
Document typeConference report
PublisherAssociation for Computing Machinery (ACM)
Rights accessRestricted access - publisher's policy
This paper presents a methodology used to create a site independent assessment process of the capabilities of service management systems in federated e-infrastructures that can contribute to introduce or improve service management in these application domains. Based on ISO/IEC 20000 concepts it consist of an actors and relationships model, a set of management processes with their corresponding requirements and a capability model that all converge in an easy to use assessment tool. The methodology has been evaluated through its adoption in an existing federated e-infrastructure
CitationSerrat, J. [et al.]. gSLM: the initial steps for the specification of a service management for federated e-infrastructures. A: International Conference on Research and Pratical Issues of Enterprise Information Systems. "Proceedings of the 16th International Conference on Information Integration and Web-based Applications & Services (iiWAS2014) and the 8th International Conference on Research and Pratical Issues of Enterprise Information Systems (CONFENIS 2014)". Hanoi: Association for Computing Machinery (ACM), 2014, p. 529-536.
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