Rights accessRestricted access - publisher's policy
In this paper we investigate organizational forgetting, the notion that a firm’s knowledge does not persist over time, exploring knowledge depreciation caused by changes in human capital. We first conduct an in-depth exploratory case study to identify organizational forgetting. The empirical evidence suggests that organizational forgetting occurs when
abrupt personnel turnover takes place. The data reveal a forgetting pattern that is
entirely episodic in nature. Thereupon we conduct a confirmatory piece, using multiple
regression models, to measure the impact of organizational forgetting on overall productivity. We find that, as a result of repeated forgetting processes, productivity falls in spite of continued output accumulation because of changes in the characteristics of the resource where experience resides
CitationLópez, L.; Suñe, A. Turnover-induced forgetting and its impact on productivity. "British Journal of Management", 08 Novembre 2011, núm. Early View, p. 1-16.
All rights reserved. This work is protected by the corresponding intellectual and industrial property rights. Without prejudice to any existing legal exemptions, reproduction, distribution, public communication or transformation of this work are prohibited without permission of the copyright holder. If you wish to make any use of the work not provided for in the law, please contact: email@example.com