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In this paper we investigate organizational forgetting, the notion that a firm’s knowledge does not persist over time, exploring knowledge depreciation caused by changes in human capital. We first conduct an in-depth exploratory case study to identify organizational forgetting. The empirical evidence suggests that organizational forgetting occurs when
abrupt personnel turnover takes place. The data reveal a forgetting pattern that is
entirely episodic in nature. Thereupon we conduct a confirmatory piece, using multiple
regression models, to measure the impact of organizational forgetting on overall productivity. We find that, as a result of repeated forgetting processes, productivity falls in spite of continued output accumulation because of changes in the characteristics of the resource where experience resides
CitationLópez, L.; Suñe, A. Turnover-induced forgetting and its impact on productivity. "British Journal of Management", 08 Novembre 2011, núm. Early View, p. 1-16.
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