Management by facts: the common ground between total quality management and evidence-based management
Visualitza/Obre
management.pdf (331,9Kb) (Accés restringit)
Sol·licita una còpia a l'autor
Què és aquest botó?
Aquest botó permet demanar una còpia d'un document restringit a l'autor. Es mostra quan:
- Disposem del correu electrònic de l'autor
- El document té una mida inferior a 20 Mb
- Es tracta d'un document d'accés restringit per decisió de l'autor o d'un document d'accés restringit per política de l'editorial
10.1080/14783363.2011.568262
Inclou dades d'ús des de 2022
Cita com:
hdl:2117/12915
Tipus de documentArticle
Data publicació2011-06
Condicions d'accésAccés restringit per política de l'editorial
Llevat que s'hi indiqui el contrari, els
continguts d'aquesta obra estan subjectes a la llicència de Creative Commons
:
Reconeixement-NoComercial-SenseObraDerivada 3.0 Espanya
Abstract
It is widely agreed that, whenever possible, managers should base their decisions on
scientific knowledge rather than gut feelings or intuitions. There are two main
sources of scientific knowledge available to managers: external and internal.
External knowledge comes from studies conducted outside the company and it is
mainly generated by researchers at universities and business schools; a recent trend,
under the name of evidence-based management, tries to potentiate it, despite the fact
that as a source of scientific knowledge for management, it has two problems: it is
difficult to generate and it is problematic to disseminate among managers. On the
other hand, internal knowledge comes from studies conducted on the company’s
process on which decisions have to be made and by the very same managers that
have to make them. The paper argues that this kind of knowledge is easier to
generate and use and thus that it has to be potentiated as the main source for
scientific decisions; the idea is not new as it is one of the pillars of total quality
management and there are methods and techniques of proved efficiency to put it into
practice.
CitacióTort-Martorell, J.; Grima, P.; Marco-Almagro, L. Management by facts: the common ground between total quality management and evidence-based management. "Total quality management and business excellence", Juny 2011, vol. 22, núm. 6, p. 599-618.
ISSN1478-3363
Fitxers | Descripció | Mida | Format | Visualitza |
---|---|---|---|---|
management.pdf | 331,9Kb | Accés restringit |