Understanding the Benefits of Product-Service Systems for Parties Involved in Remanufacturing
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hdl:2117/104853
Tipus de documentArticle
Data publicació2017-05
EditorOmniaScience
Condicions d'accésAccés obert
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continguts d'aquesta obra estan subjectes a la llicència de Creative Commons
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Reconeixement-NoComercial 3.0 Espanya
Abstract
Purpose: This study aims to analyse the benefits of PSS for interested parties in
remanufacturing, including manufacturing companies, original equipment manufacturers, and
customers. Existing studies examining the Product-Service System (PSS) focus on the relationship
between two parties, either between Original Equipment Manufacturers (OEMs) and customers,
or between remanufacturers with customers. This study attempts to fill a gap by investigating how
the PSS benefits OEMs, remanufacturers and customers.
Design/methodology/approach: This research used a case study method to examine the
practical application of PSS in remanufacturing companies. A qualitative approach was employed
to analyse emerging phenomena in the case companies, and the researcher collaborated with the
involved parties to create new knowledge. Thus, this research study can offer theoretical as well as
practical insights.
Findings: All parties involved in PSS consistently gain benefit from adopting the practice. From
the perspective of remanufacturers, the major benefit of adopting PSS is that it can help reduce
uncertainties regarding the timing, quantity and quality of returned cores. Due to these reduced
uncertainties, remanufacturers benefit from higher profitability and more environmentally friendly
products. These benefits have multiplier effects on both customers and OEMs.
Practical implications: This study offers benefits to remanufacturing managers in the sense that
it provides guidance for them to better manage remanufacturing operations so that they become
more environmentally friendly and profitable.
Originality/value: This study represents the first time that the benefits of PSS in supporting
remanufacturing have been viewed from an integrative perspective – i.e. manufacturers,
remanufacturers, and customers.
CitacióPriyono, A. Understanding the Benefits of Product-Service Systems for Parties Involved in Remanufacturing. "Journal of Industrial Engineering and Management", Maig 2017, vol. 10, núm. 2, p. 323-351.
Dipòsit legalB-28744-2008
ISSN2013-0953
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