Application of a Methodology Based on the Theory of Constraints in the Sector of Tourism Services
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hdl:2117/104432
Tipus de documentArticle
Data publicació2017-04
EditorOmniaScience
Condicions d'accésAccés obert
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Reconeixement-NoComercial 3.0 Espanya
Abstract
Purpose: The objective of the research was aimed at achieving the implementation of the theory
of constraints on the operating conditions of a hotel, which differs by its characteristics of
traditional processes that have applied this method, from the great heterogeneity of resources
needed to meet the demand of customers.
Design/methodology/approach: To achieve this purpose, a method of generating conversion
equations that allowed to express all the resources of the organization under study depending on
the number of customers to serve facilitating comparison between different resources and
estimated demand through techniques developed traditional forecasting, these features were
integrated into the classical methodology of theory of constraints.
Findings: The application of tools designed for hospitality organizations allowed to demonstrate
the applicability of the theory of constraints on entities under conditions different from the
usual, develop a set of conversion equations of different resources facilitating comparison with
demand and consequently achieve improve levels of efficiency and effectiveness of the
organization.
Originality/value: The originality of the research is summarized in the application of the theory
of constraints in a very different from the usual conditions, covering 100% of the processes and
resources in hospitality organizations.
CitacióPérez Campdesuñer, R. [et al.]. Application of a Methodology Based on the Theory of Constraints in the Sector of Tourism Services. "Journal of Industrial Engineering and Management", Abril 2017, vol. 10, núm. 1, p. 7-27.
Dipòsit legalB-28744-2008
ISSN2013-0953
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