Do we need a new compass for the journey through the global crisis?

Abstract

In 2010, Luka Koper port and logistics system celebrated its 53rd anniversary. From being a small local port they have developed into the significant port and logistic system - European Logistics and Distribution Centre Luka Koper, d.d., in the Adriatic and European maritime market. The main purpose of this paper is to present the development of the management system. Luka Koper, d.d. was recognized for Excellence (R4E) in the 2005 and finalist in the 2006 Excellence Award (EEA) process. Within this research we stressed the importance of the influence of process key performance indicators (KPIs’) on the business results of the company through the EFQM model harmonization. The case of a company which is regularly and systematically accomplishing the Supervisory Board resolution about business management model harmonization with the principles of the EFQM model is very rare in Slovenia. From the literature review we have not found any similar case study research. Qualitative and quantitative analysis indicates the general benefits of the KPIs’ influence on the business results. In this context, diagnosis and consecutive deeper understanding of the process KPIs’ influence on the business results should be the basis for further improvements of the company’s performance.