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dc.contributor.authorTexeira-Quirós, Joaquín
dc.contributor.authorAlmaça, José António
dc.contributor.authorFernandes-Justino, Maria do Rosário
dc.date.accessioned2010-10-26T12:08:47Z
dc.date.available2010-10-26T12:08:47Z
dc.date.issued2010-04
dc.identifier.citationTexeira-Quirós, Joaquín; Almaça, José António; Fernandes-Justino, Maria do Rosário. How quality affects the bottom line?: A literature review. "Intangible Capital", Abril 2010, vol. 6, núm. 2, p. 258-271.
dc.identifier.issn1697-9818
dc.identifier.urihttp://hdl.handle.net/2099/9368
dc.description.abstractImproving quality is one of the tools that companies have to improve or maintain their market position. However, despite the large number of papers published, a clear conclusion of the impact of ISO9000 standards on business results has yet to be reached, given there are many conflicting opinions. Thus, the aim of this paper is to review the literature on some of the many published research papers, seeking some way to analyse the existing relationship between the implementation of systems of quality management, ISO9000 certification, quality costs, results, and their effect on company performance
dc.format.extent14 p.
dc.language.isoeng
dc.publisherIntangible Capital
dc.rightsAttribution-NonCommercial 3.0 Spain
dc.rights.urihttp://creativecommons.org/licenses/by-nc/3.0/es/
dc.subjectÀrees temàtiques de la UPC::Economia i organització d'empreses::Gestió de la qualitat
dc.subject.lcshISO 9000 Series Standars
dc.subject.lcshQuality control
dc.subject.otherPerformance
dc.subject.otherTQM.
dc.titleHow quality affects the bottom line?: A literature review
dc.typeArticle
dc.subject.lemacNormes ISO 9000
dc.subject.lemacControl de qualitat
dc.description.peerreviewedPeer Reviewed
dc.rights.accessOpen Access
local.citation.authorTexeira-Quirós, Joaquín; Almaça, José António; Fernandes-Justino, Maria do Rosário
local.citation.publicationNameIntangible Capital
local.citation.volume6
local.citation.number2
local.citation.startingPage258
local.citation.endingPage271


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