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How quality affects the bottom line?: A literature review
dc.contributor.author | Texeira-Quirós, Joaquín |
dc.contributor.author | Almaça, José António |
dc.contributor.author | Fernandes-Justino, Maria do Rosário |
dc.date.accessioned | 2010-10-26T12:08:47Z |
dc.date.available | 2010-10-26T12:08:47Z |
dc.date.issued | 2010-04 |
dc.identifier.citation | Texeira-Quirós, Joaquín; Almaça, José António; Fernandes-Justino, Maria do Rosário. How quality affects the bottom line?: A literature review. "Intangible Capital", Abril 2010, vol. 6, núm. 2, p. 258-271. |
dc.identifier.issn | 1697-9818 |
dc.identifier.uri | http://hdl.handle.net/2099/9368 |
dc.description.abstract | Improving quality is one of the tools that companies have to improve or maintain their market position. However, despite the large number of papers published, a clear conclusion of the impact of ISO9000 standards on business results has yet to be reached, given there are many conflicting opinions. Thus, the aim of this paper is to review the literature on some of the many published research papers, seeking some way to analyse the existing relationship between the implementation of systems of quality management, ISO9000 certification, quality costs, results, and their effect on company performance |
dc.format.extent | 14 p. |
dc.language.iso | eng |
dc.publisher | Intangible Capital |
dc.rights | Attribution-NonCommercial 3.0 Spain |
dc.rights.uri | http://creativecommons.org/licenses/by-nc/3.0/es/ |
dc.subject | Àrees temàtiques de la UPC::Economia i organització d'empreses::Gestió de la qualitat |
dc.subject.lcsh | ISO 9000 Series Standars |
dc.subject.lcsh | Quality control |
dc.subject.other | Performance |
dc.subject.other | TQM. |
dc.title | How quality affects the bottom line?: A literature review |
dc.type | Article |
dc.subject.lemac | Normes ISO 9000 |
dc.subject.lemac | Control de qualitat |
dc.description.peerreviewed | Peer Reviewed |
dc.rights.access | Open Access |
local.citation.author | Texeira-Quirós, Joaquín; Almaça, José António; Fernandes-Justino, Maria do Rosário |
local.citation.publicationName | Intangible Capital |
local.citation.volume | 6 |
local.citation.number | 2 |
local.citation.startingPage | 258 |
local.citation.endingPage | 271 |
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2010. vol. 6, núm. 2 [11]