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  • Use of social media by airports 

    Halpern, Nigel (Escola Tècnica Superior d'Enginyeries Industrial i Aeronàutica de Terrassa. Universitat Politècnica de Catalunya, 2012-12)
    Article
    Accés obert
    Purpose: This study investigates use of social media by airports according to geographical location of the airport, airport size, and airport ownership and operation. Design/methodology/approach: The study is based on a ...
  • Impact of delays on costumers'safety perceptions and behavioral intentions 

    Rocha e Oliveira, Pablo; Ferrer, Juan Carlos; Parasuraman, A. (Escola Tècnica Superior d'Enginyeries Industrial i Aeronàutica de Terrassa. Universitat Politècnica de Catalunya, 2012-12)
    Article
    Accés obert
    Purpose: The main objective of this paper is to examine how the customers' perceptions of delays and safety relate to each other and to behavioral intentions Design/methodology/approach: We modified a customer satisfaction ...
  • Optimization of the air cargo supply chain 

    Pérez Bernal, María (Escola Tècnica Superior d'Enginyeries Industrial i Aeronàutica de Terrassa. Universitat Politècnica de Catalunya, 2012-12)
    Article
    Accés obert
    Purpose: This paper aims to evaluate and optimize the various operations within the air cargo chain. It pursues to improve the efficiency of the air cargo supply chain and to provide more information to the decision-makers ...
  • @doesyourairlinetweet? An empirical examination of the use of twitter by 50 international airlines 

    Budd, Lucy (Escola Tècnica Superior d'Enginyeries Industrial i Aeronàutica de Terrassa. Universitat Politècnica de Catalunya, 2012-12)
    Article
    Accés obert
    Purpose: To provide empirical evidence of the extent to which 50 of the world’s largest passenger airlines use the social media site twitter. Design/methodology/approach: Original empirical data on the presence and usage ...