Plan of improvement of the industrial department's education
Tutor / director / evaluatorPeltionemi, Mirja
Document typeMaster thesis (pre-Bologna period)
Rights accessRestricted access - confidentiality agreement
Higher education is viewed by many as central to the creation of opportunities and prosperity in all modern economies. The place of global change requires a continued evolution of teaching, learning and research – with the emergence of more responsive and focused activities to meet the demands of tomorrow’s marketplace. For this reason it is vital for all universities to continuously improve their departments, moving further towards ‘Excellence’ by recognising, anticipating and understanding the needs of their students and enhancing their whole student experience. This Master’s Thesis focuses on the determinants of student satisfaction in the Industrial Department and Management of Faculty of Technology (University of Oulu) that are assumed to impact the business student department experience. Studies that examine student satisfaction in higher educational institutions from a more customer-oriented perspective add additional dimension to the educational planning activities of the department. Therefore, the key project development objective is to improve the quality and relevance of the teaching and research environment in the department. The contribution to knowledge of this study is based in the European Foundation for Quality Management (EFQM) Excellence Model, which incorporates a comprehensive set of independent variables and self-reported experiential assessments to predict experience, which in return is related to student satisfaction. The research is divided into three stages. The first stage contains the testing and validating the actual student satisfaction via the survey method. The aim of the second stage is the analysis of the survey results. Finally, the third stage is the core of the research: the elaboration of an improvement plan of teaching. This study could serve two purposes in the future: first, a more comprehensive tool for improving the marketing department by enhancing the student learning experience, and second, adjusting and adapting education department to a changing and tougher economic reality.
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