Process and technological improvements in a little business hotel

Abstract

This Master Project has been made by the EPSC student Marcos Iglesias Valle, and tutored by Jordi Olivella, from the EPSC teaching staff. It is included into the MASTEAM Master given in this faculty, and has been developed over the first semester of the 2006/2007 academic year. The aim of this project is to review in a methodical way the business processes of a little hostel enterprise and to suggest process and technological improvements. These upgrading would lead to a rise in the value of the services offered by the enterprise and to an overall optimization. In the first part of the present document a Strategy and Added Value explanation will be carried out, since the cleanliness of these concepts will be essential for this Master Project’s development. The next part will grip with the Methodology used, including the Process Isolation phase, when an overall process map is produced. Then it will relate the Information Search procedure, dividing between BPR and Lean methodologies. The results of this analysis will be showed in the third part of the document, and it includes the BPR and VSM diagrams as well as an error description for each business processes and the way that it could be arranged. Finally, a summary and future work prediction will be carried out; as well some key appendix will be presented to the reader.