Implementation of a Knowledge Management System
Tutor / director / evaluatorMas Machuca, Marta
Document typeMaster thesis (pre-Bologna period)
Rights accessOpen Access
The present master thesis carries out a study on the implementation of a ―Knowledge Management System‖ in the supply chain department of an internationally reputed electronics firm: Infineon Technologies AG, from now on referred to as ―Infineon‖. The first part of the study consists on carrying out a knowledge audit within Infineon‘s supply chain; this part concentrates on determining where the knowledge is and how it flows within Infineon‘s supply chain. After having analysed the current state of knowledge management and having examined the results of a survey that gathers information about all the problems that affect Infineon‘s supply chain we will identify all those problems that come from Infineon‘s current policy regarding knowledge management. After having found the main problems that affect Infineon‘s supply chain with regard to knowledge management we will come up with a general solution. As it will be seen, the solution will consist of four different measures that combined will give birth to a very solid knowledge management system, each one of the four measures aims at solving certain problems. The most important measure and the most innovative one, will try to refurbish the company‘s culture and increase its employees‘ awareness on knowledge creation and sharing. It will make use of the internal social network to make all employees concerned about the problems that the SC suffers and its potential solutions. The other three measures, more traditional ones, exist already in the company but have not attained the expected results; the goal of the new knowledge management system will be to make them succeed. They consist in the creation of a knowledge repository with all the company knowledge, the implementation of an internal ―Wikipedia‖ which will be called ―iWiki‖ and the creation of an academy to give trainings to the employees on supply chain related topics. The three measures, that will sometimes overlap, will complement each other in a way that every single employee finds his way to better access and share knowledge Due to time constraints and to the nature of this master thesis only the first measure of the proposed knowledge management system will be fully developed and we will even witness the first steps of its implementation. However, the other two measures will be explained and further guidance will be given so that the project can be continued in the future.
Premi al millor Projecte de Fi de Carrera presentat durant l'any 2012 en l'àmbit d'Organizació Industrial i Gestió que atorga ACCENTURE.
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