Exploració per tema "Quality assurance"
Ara es mostren els items 8-12 de 12
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Relationship between the components of product/service quality and the customers’ emotions and satisfaction
(School of Industrial and Aeronautic Engineering of Terrassa (ETSEIAT). Universitat Politècnica de Catalunya (UPC), 2008-12)
Article
Accés obertThe purpose of this paper is to study the links between quality and consumers’ emotions and eventually with their satisfaction. There is mounting evidence that, while quality evaluation may be strictly cognitive, satisfaction ... -
El sistema d’assegurament intern de la qualitat
(2009-06)
Report de recerca
Accés obert -
Sistemas internos de garantía de la calidad (SIGC): necesidad y reto
(2011)
Text en actes de congrés
Accés obertLa Escuela Universitaria de Ingeniería Técnica Industrial de Barcelona (EUETIB) está diseñando su SIGC propio, teniendo en cuenta las características del centro, las directrices de la Universidad Politécnica de Cataluña ... -
SMART-QUAL: A dashboard for quality measurement in higher education institutions
(2022-12-01)
Article
Accés obertPurpose The paper aims to define a dashboard of indicators to assess the quality performance of higher education institutions (HEI). The instrument is termed SMART-QUAL. Design/methodology/approach Two sources were used ... -
What is that thing called internal quality assurance system?
(2018)
Text en actes de congrés
Accés obertPurpose: The main purpose of this paper is to explore and to propose a comprehensive definition and conceptualization of an Internal Quality Assurance System (IQAS) for Higher Education Institution (HEI) by using Work ...