Exploració per tema "Quality Improvement"
Ara es mostren els items 3-3 de 3
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Service quality in military peacekeeping mission as a determinant of customer’s perceived value: empirical evidence
(OmniaScience, 2014-06)
Article
Accés obertPurpose: Previous studies have been employing SERVQUAL by Parasuraman, Zeithaml and Berry (1985, 1988) to measure service quality in various service sectors due to its generic nature. Understanding the relationship between ...