Exploració per tema "Quality Improvement"
Ara es mostren els items 2-3 de 3
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Improving the registration process in a healthcare facility with lean principles
(OmniaScience, 2021)
Article
Accés obertPurpose: Process improvement in service industries, like the registration process in a hospital, can be achieved with the application of lean principles. In this specific case, lean principles were essential to analyze and ... -
Service quality in military peacekeeping mission as a determinant of customer’s perceived value: empirical evidence
(OmniaScience, 2014-06)
Article
Accés obertPurpose: Previous studies have been employing SERVQUAL by Parasuraman, Zeithaml and Berry (1985, 1988) to measure service quality in various service sectors due to its generic nature. Understanding the relationship between ...