Ara es mostren els items 8-10 de 10

    • Social robot-delivered customer-facing services: an assessment of the experience 

      Forgas Coll, Santiago; Huertas Garcia, Rubén; Andriella, Antonio; Alenyà Ribas, Guillem (Taylor & Francis Group, 2023-03-12)
      Article
      Accés restringit per política de l'editorial
      The ability to install social intelligence protocols in robots in order for them to exhibit conversational skills has made them ideal tools for delivering services with a high cognitive and low emotional load. Little is ...
    • The effects of gender and personality of robot assistants on customers’ acceptance of their service 

      Forgas Coll, Santiago; Huertas Garcia, Rubén; Andriella, Antonio; Alenyà Ribas, Guillem (2022)
      Article
      Accés obert
      The Covid-19 pandemic has stimulated the use of social robots in front-office services. However, some initial applications yielded disappointing results, as managers were unaware of the level of development of the robots’ ...
    • Using statistical design experiment methodologies to identify customers' needs 

      Huertas Garcia, Rubén; Consolación Segura, Carolina María (2009-01)
      Article
      Accés restringit per política de l'editorial
      Customer satisfaction has become one of the main objectives in all areas of business, especially the tourist trade. One of the most difficult problems is to know how to obtain this satisfaction, which involves identifying ...