Exploració per autor "Huertas Garcia, Rubén"
Ara es mostren els items 8-10 de 10
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Social robot-delivered customer-facing services: an assessment of the experience
Forgas Coll, Santiago; Huertas Garcia, Rubén; Andriella, Antonio; Alenyà Ribas, Guillem (Taylor & Francis Group, 2023-03-12)
Article
Accés restringit per política de l'editorialThe ability to install social intelligence protocols in robots in order for them to exhibit conversational skills has made them ideal tools for delivering services with a high cognitive and low emotional load. Little is ... -
The effects of gender and personality of robot assistants on customers’ acceptance of their service
Forgas Coll, Santiago; Huertas Garcia, Rubén; Andriella, Antonio; Alenyà Ribas, Guillem (2022)
Article
Accés obertThe Covid-19 pandemic has stimulated the use of social robots in front-office services. However, some initial applications yielded disappointing results, as managers were unaware of the level of development of the robots’ ... -
Using statistical design experiment methodologies to identify customers' needs
Huertas Garcia, Rubén; Consolación Segura, Carolina María (2009-01)
Article
Accés restringit per política de l'editorialCustomer satisfaction has become one of the main objectives in all areas of business, especially the tourist trade. One of the most difficult problems is to know how to obtain this satisfaction, which involves identifying ...