• Réorganisation du SD et modèle financier du support 

      López Amorós, Irene (Universitat Politècnica de Catalunya, 2010-09)
      Projecte/Treball Final de Carrera
      Accés restringit per decisió de l'autor
      Anglés: This paper presents a study on the activity carried out within the Service Desk (SD) within the THALES Group. The aim is to extend its definition to know what and who performs each task. In this way you can narrow ...