• Service requirement for terminal delivery: an empirical study from the perspective of online shoppers 

      Xu, Junjie; Jiang, Ling; Li, Yiliang (School of Industrial and Aeronautic Engineering of Terrassa (ETSEIAT). Universitat Politècnica de Catalunya (UPC), 2013-12)
      Article
      Accés obert
      To investigate customer’s service requirement for parcel delivery, combining with theoretical analysis and empirical test, a measuring model of customer service requirement was proposed for terminal delivery. Based on ...