Exploració per tema "Bancs -- Direcció i administració"
Ara es mostren els items 1-2 de 2
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Strategic plan: BBVA’s global contact center transformation plan
(Universitat Politècnica de Catalunya, 2014-06)
Treball Final de Grau
Accés restringit per decisió de l'autorNowadays companies are facing a new kind of customer: a customer that expects an immediate answer to their queries, complaints or to anything they wish to express. But, how are organizations actually handling this change? ... -
The intangible index in bank management
(OmniaScience, 2019-12)
Article
Accés obertPurpose: Our research objective is to perform a descriptive analysis of the information on intangible assets disclosed by Spanish banks indexed on the IBEX 35 as a step prior to the creation of which allows us to eventually ...