Browsing by Subject "Customer services"
Now showing items 11-13 of 13
(Intangible Capital, 2013-11)
Open AccessPurpose: The paper provides a comprehensive and up-to-date literature review of customer value concepts and distinguishes complex customer value from the various perspectives. It structures the themes and dimensions between ...
External research report
(John Wiley & Sons, 2009-11)
Part of book or chapter of book
Restricted access - publisher's policyThe aim of the chapter is to describe how service-level agreements (SLAs) could be utilized to provide the basis for resource trading based on economic models. SLAs enable a service user to identify their requirements, ...