Now showing items 4-13 of 13

  • Comprehensive explanation of SLA violations at runtime 

    Müller Cejas, Carlos Guillermo; Oriol Hilari, Marc; Franch Gutiérrez, Javier; Marco Gómez, Jordi; Resinas Arias de Reyna, Manuel; Ruiz Cortés, Antonio; Rodríguez Navarro, Marc (2014-04-01)
    Article
    Restricted access - publisher's policy
    Service Level Agreements (SLAs) establish the Quality of Service (QoS) agreed between service-based systems consumers and providers. Since the violation of such SLAs may involve penalties, quality assurance techniques have ...
  • Creació de l’Oficina d’Atenció al Ciutadà (OAC) 

    Rodríguez Subías, Elena (Universitat Politècnica de Catalunya, 2010-11)
    Master thesis (pre-Bologna period)
    Restricted access - author's decision
    La millora del servei a la ciutadania ha requerit de les Administracions Públiques en general, i en particular de les Administracions Locals, un compromís per identificar, atendre i satisfer les necessitats dels ciutadans ...
  • Création du SAV Opérateur en Espagne. Développement d’un téléphone pour personnes âgées 

    Río Espinola, David del (Universitat Politècnica de Catalunya, 2009)
    Master thesis (pre-Bologna period)
    Open Access
  • Fatores de incentivo à servitização através da integração do serviço ao cliente no processo de desenvolvimento de produtos 

    Azpiazu Auguet, Alejandra (Universitat Politècnica de CatalunyaUniversidade Federal do Rio Grande do Sul, 2014)
    Bachelor thesis
    Open Access
    O Desenvolvimento de Produto (DP) ganhou o posto de processo contínuo dentro das organizações em função do baixo ciclo de vida dos produtos no mercado. Este processo é realizado por times multidisciplinares, mas a área de ...
  • How to measure customer value and its relationship with shareholder value in a business-to-business market 

    Bermejo, Gustavo; Rodríguez Monroy, Carlos (Intangible Capital, 2010-04)
    Article
    Open Access
    Intangible assets are difficult to measure, but nowadays the value of the shares of firms in the stock exchange market contains a high percentage of intangible capital and customers are one of the main intangible assets ...
  • Intranet per a un servei tècnic 

    Torrents Vilà, Joan Ignasi (Universitat Politècnica de Catalunya, 2008-01-29)
    Master thesis (pre-Bologna period)
    Open Access
  • Optimización del rendimiento del CRM para la red de concesionarios SEAT 

    Pujol Salvó, Ermengol (Universitat Politècnica de Catalunya, 2014-05)
    Master thesis (pre-Bologna period)
    Open Access
    El objetivo del proyecto se centra en la optimización, y mejora de la herramienta CRM (Customer Relationship Management) que tiene actualmente en uso la empresa SEAT. Este software interaccion ...
  • Reviewing customer value literature: Comparing and contrasting customer values perspectives 

    Paananen, Aija; Seppänen, Marko (Intangible Capital, 2013-11)
    Article
    Open Access
    Purpose: The paper provides a comprehensive and up-to-date literature review of customer value concepts and distinguishes complex customer value from the various perspectives. It structures the themes and dimensions between ...
  • Servei d’Informació i Atenció a l’estudiantat de l’ETSEIB 

    Royo, Rosa M.; Oriol, Carles; Duarte, Patricia (2009-06)
    External research report
    Open Access
  • SLA-based resource management and allocation 

    Guitart Fernández, Jordi; Macías Lloret, Mario; Rana, Omer; Wieder, Philipp; Yahyapour, Ramin; Ziegler, Wolfgang (John Wiley & Sons, 2009-11)
    Part of book or chapter of book
    Restricted access - publisher's policy
    The aim of the chapter is to describe how service-level agreements (SLAs) could be utilized to provide the basis for resource trading based on economic models. SLAs enable a service user to identify their requirements, ...