Now showing items 4-14 of 14

  • Comprehensive explanation of SLA violations at runtime 

    Müller Cejas, Carlos Guillermo; Oriol Hilari, Marc; Franch Gutiérrez, Javier; Marco Gómez, Jordi; Resinas Arias de Reyna, Manuel; Ruiz Cortés, Antonio; Rodríguez Navarro, Marc (2014-04-01)
    Article
    Restricted access - publisher's policy
    Service Level Agreements (SLAs) establish the Quality of Service (QoS) agreed between service-based systems consumers and providers. Since the violation of such SLAs may involve penalties, quality assurance techniques have ...
  • Creació de l’Oficina d’Atenció al Ciutadà (OAC) 

    Rodríguez Subías, Elena (Universitat Politècnica de Catalunya, 2010-11)
    Master thesis (pre-Bologna period)
    Restricted access - author's decision
    La millora del servei a la ciutadania ha requerit de les Administracions Públiques en general, i en particular de les Administracions Locals, un compromís per identificar, atendre i satisfer les necessitats dels ciutadans ...
  • Création du SAV Opérateur en Espagne. Développement d’un téléphone pour personnes âgées 

    Río Espinola, David del (Universitat Politècnica de Catalunya, 2009)
    Master thesis (pre-Bologna period)
    Open Access
  • Fatores de incentivo à servitização através da integração do serviço ao cliente no processo de desenvolvimento de produtos 

    Azpiazu Auguet, Alejandra (Universitat Politècnica de Catalunya / Universidade Federal do Rio Grande do Sul, 2014)
    Bachelor thesis
    Open Access
    O Desenvolvimento de Produto (DP) ganhou o posto de processo contínuo dentro das organizações em função do baixo ciclo de vida dos produtos no mercado. Este processo é realizado por times multidisciplinares, mas a área de ...
  • How to measure customer value and its relationship with shareholder value in a business-to-business market 

    Bermejo, Gustavo; Rodríguez Monroy, Carlos (Intangible Capital, 2010-04)
    Article
    Open Access
    Intangible assets are difficult to measure, but nowadays the value of the shares of firms in the stock exchange market contains a high percentage of intangible capital and customers are one of the main intangible assets ...
  • Intranet per a un servei tècnic 

    Torrents Vilà, Joan Ignasi (Universitat Politècnica de Catalunya, 2008-01-29)
    Master thesis (pre-Bologna period)
    Open Access
  • Optimización del rendimiento del CRM para la red de concesionarios SEAT 

    Pujol Salvó, Ermengol (Universitat Politècnica de Catalunya, 2014-05)
    Master thesis (pre-Bologna period)
    Open Access
    El objetivo del proyecto se centra en la optimización, y mejora de la herramienta CRM (Customer Relationship Management) que tiene actualmente en uso la empresa SEAT. Este software interaccion ...
  • Propuesta de sistema de gestión de incidencias y cambios para una empresa de software 

    Salinas Saez, Valentina (Universitat Politècnica de Catalunya, 2015-11)
    Master thesis (pre-Bologna period)
    Restricted access - author's decision
    La empresa Whisbi S.A., dedicada a la comercialización de un software propietario, tiene problemas calidad en su departamento de Tecnología de la Información (TI) en lo que a soporte técnico se refiere: los clientes se ...
  • Reviewing customer value literature: Comparing and contrasting customer values perspectives 

    Paananen, Aija; Seppänen, Marko (Intangible Capital, 2013-11)
    Article
    Open Access
    Purpose: The paper provides a comprehensive and up-to-date literature review of customer value concepts and distinguishes complex customer value from the various perspectives. It structures the themes and dimensions between ...
  • Servei d’Informació i Atenció a l’estudiantat de l’ETSEIB 

    Royo, Rosa M.; Oriol, Carles; Duarte, Patricia (2009-06)
    External research report
    Open Access
  • SLA-based resource management and allocation 

    Guitart Fernández, Jordi; Macías Lloret, Mario; Rana, Omer; Wieder, Philipp; Yahyapour, Ramin; Ziegler, Wolfgang (John Wiley & Sons, 2009-11)
    Part of book or chapter of book
    Restricted access - publisher's policy
    The aim of the chapter is to describe how service-level agreements (SLAs) could be utilized to provide the basis for resource trading based on economic models. SLAs enable a service user to identify their requirements, ...