Exploració per tema "Quality Improvement"
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Accés obertRecycled paper is extensively used worldwide. In the last decades its market has expanded considerably. The increasing use of recycled paper in papermaking has led to the production of paper containing several types of ...
Service quality in military peacekeeping mission as a determinant of customer’s perceived value: empirical evidence (OmniaScience, 2014-06)
Accés obertPurpose: Previous studies have been employing SERVQUAL by Parasuraman, Zeithaml and Berry (1985, 1988) to measure service quality in various service sectors due to its generic nature. Understanding the relationship between ...