Exploració per autor "Rose, Nur Ilyani Ranlan"

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    • Examining the relationship between service quality and customer satisfaction: a factor specific approach 

      Ismail, Azman; Ridzuan, Ahmad Azan; Rose, Nur Ilyani Ranlan; Abdullah, Muhammad Madi Bin; Rahman, Muhammad Sabbir; Francis, Sebastian K. (School of Industrial and Aeronautic Engineering of Terrassa (ETSEIAT). Universitat Politècnica de Catalunya (UPC), 2013-07)
      Article
      Accés obert
      Purpose: This research was aimed at examining the relationship between service quality and customer satisfaction with data obtained from Malaysian soldiers who were involved in peace keeping missions in a Middle Eastern ...